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ID372 - Tech Productivity Incompletes Overview & Sample

This subreport of ID204/Tech Productivity Report provides details on tech incomplete and reschedule calls. (This report considers ALL calls, invoiced and uninvoiced.)

Sample:

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1. Total amount of Incompleted Calls based on report filter settings (please note report does show ALL calls incompleted & rescheduled, by total amount shown at top will only reflect qty of calls in that reporting period

2. Total amount of Calls from Incompletes / Rescheduled Calls (please note this is based on eAuto: eAuto considers the 1st call as the 'incomplete' call and the 2nd call as the 'rescheduled' call

3. Incomplete code used on service

Report also shows materials used on service call

Italicized Calls:

This report will show all relevant calls, even if they fall outside the reporting period in your filter settings. Calls italicized fall outside the period of the report, but are still shown for reference.

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**Please see this link on how calls are rescheduled in eAuto: https://support.ceojuice.com/hc/en-us/articles/205123310-Reschedule-a-Service-Call

 

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