Ever put $1500 of Imaging Units in to a machine only to see it ship back to the leasing company a week later? This alert is a variation on ID593 which is designed to let a sales person know when a service call might be an upgrade opportunity. This alert is to always let the tech know when the call is for equipment where the lease expires in W days. Make sure you also subscribe to ID64 to ensure your lease data is accurate.
Set VariableW to let you know how far in advance of lease expiration date this alert should start firing if service call logged.
Alert fires when service call status is dispatched. The logic behind that decision is that if you tell the tech when the call is assigned a few hours or days beforehand, they'll likely completely forget by the time they are in front of the equipment. The point of the alert is 'hey, don't spend a ton of my money on this machine' so best to let them know when they're actually on the way to service machine.
Sample:
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