One of our most popular processes is our Service Call Survey ID109, and it is available as a standalone service, under our Survey Only Program.
We charge an annual fee of $1,000 invoiced in advance, and you can cancel anytime.
This is a fully automated process where we survey after every service call, and responses are emailed within 30 minutes of your customer submitting their response. The responses can be routed based on how a question is answered, or you can set default emails to receive all responses. For example if “Have sales contact me” is answered Yes, we can email the sales person on the account. Or if “Did our tech call before arriving” is answered No, we could email the technicians manager. We average a 20.7% response rate so we are getting you a response on 1 in 5 calls on average.
There is a 15 minute overview of our closed call survey here.
The process for measuring customer satisfaction here
Understanding survey results here
If you are interested in this program, email email@example.com to start the process.
We refer to all our processes by an ID number, and the
following ID numbers are included in the Survey only Program:
SSRS report ID877 run on demand via SSRS reports folder
eView ID695 run on demand via eViews
We DO NOT include the following alert IDs under this program:
What do our clients say about using the CEOJuice surveys: