Service Alerts
Alerts relating to Service Calls, technician productivity and tracking (but not Service Contracts)
- DNUID890 exception errors - Meter Type not found
- DNUID890 exception errors - Call already Invoiced
- DNUID890 exception errors - Duplicate serial # found
- DNUID890 exception errors - Equipment not configured
- DNUID890 exception errors - Equipment not found
- ID944 - Call Center Metrics Overview & Sample:
- DNU ID890 - Servicing Dealer Sync ITT Checklist (REQUIRED)
- ID318 - ITT Ship Out Revenue Allocations SSRS Report Overview & Sample:
- DNUID890 - Servicing Dealer Sync - Detailed SetUp
- ID945 - Tracking Ship Out & Ship In (ITT) Dealer Relationships Overview & Sample:
- ID725 - Calls & Order Placed/Released from Hold Overview & Sample:
- ID372 - Tech Productivity Incompletes Overview & Sample:
- ID843 - Reports Customers Who Have Called in for an Update on Call (ETA Request Note) Overview & Sample:
- ID863 - Parts Available for Harvest Overview & Sample:
- ID340 - Calculate Techs Weekend Mileage Between Fri Last Call Odometer and Mon First Call Start Overview & Sample:
- FMAudit Alert Requirements
- DNU ID890 - Set up Equipment Record for Dealer Sync (Step 3)
- DNUID890 - Set up Customer and Tech per Dealer Sync (Step 2)
- ID181 - "Uber" Style GPS Tracking Info on Notify Customer of Call Status
- ID260 - New Call Created Send Notice to Assigned Tech Overview & Sample:
- ID572 - Triggers on New Service Calls That Qualify as Callbacks Overview & Sample:
- ID376 - Tech MIA Overview & Sample:
- ID196 - Predictive Parts Framework Overview & Sample
- ID656 - Call Opened of Call Type Category OR Call Type OR Priority OR Bill Code OR SLA Code Overview & Sample:
- ID561 - New Call Opened for Equipment Still Under Warranty Overview & Sample:
- ID443 - Alert at the End of the Day for Closed Calls with Equipment Still Under Warranty Overview & Sample:
- ID184 - Daily Service Call Metrics Overview & Sample:
- ID507 - Alert to Advise Call Completed Overview & Sample:
- ID93 - Pending 'CM' Calls That are within (W) Minutes of Due Time with Escalation Alert within X (Customer Down) Overview & Sample:
- ID18 - Guaranteed Response Time Could be Missed Overview & Sample: