Service Alerts
Alerts relating to Service Calls, technician productivity and tracking (but not Service Contracts)
- ID484 - Alert Dispatch On eInfo Call with Service Notes on Equipment Overview & Sample:
- ID148 - New Incompleted/Rescheduled Call Created with Part Costing > Variable W Overview & Sample:
- ID626 - Calls Put on Hold Instead of Being Rescheduled Overview & Sample:
- ID592 - Detail on Service Call Closed with Multiple Labor Entries Overview & Sample:
- ID583 - Details on a Service Call whose Hold Status has just Changed Overview & Sample:
- ID418 - Incomplete Call per Incomplete Code in Variable W Overview & Sample:
- ID888 - Call not Linked to Contract Overview & Sample:
- ID166 - Notify Sales Rep When a Call is Opened or Closed for a Particular Customer/Equipment Overview & Sample:
- ID417 - Alert to Notify the Technician when Chargeable Call Opened/Dispatched Overview & Sample:
- ID638 - Audit Report of Bill Code Records Overview & Sample:
- ID265 - Alert When New Call is Created via e-Info Overview & Sample:
- ID63 - Technicians Burden Rate is Below Target Rate or Tech Missing Email Overview & Sample:
- ID797 - PO Received Directly to Tech Warehouse Overview & Sample:
- ID762 - Call Dispatched to Equipment on Contract About to Expire Overview & Sample:
- ID193 - All Calls On Hold > W Business Hours Overview & Sample:
- ID625 - Techs with more than W Pending Calls Overview & Sample:
- ID280 - Clicks Between Calls Analysis by Model (Custom Report Only) Overview & Sample:
- ID217 - Custom Report for Customer/Equipment Record Sales and Service Messages Overview & Sample:
- ID9 - Service Calls on Hold Like WP > W Business Hours (Escalate >X Hours) Overview & Sample:
- DNUID890 exception error - Transaction from unauthorized sender
- ID760 - Rescheduled Call from Previous Call where Parts were Ordered on a PO Overview & Sample:
- ID715 - Parts Received for Service Call not Worked/Completed in Y Days Overview & Sample:
- ID52 - POs Tied to Calls Created Today to Technician Overview & Sample:
- ID619 - Parts not Ordered for WP Calls Overview & Sample:
- ID176 - Call Opened/Closed alert on New Equipment within X Days of Install Overview & Sample:
- ID267 - New Call Created Alert Only for Techs with Custom Property Overview & Sample:
- ID269 - Service Call Released from Credit Hold Overview & Sample:
- DNUID890 - Turning Off the Sync Agent Service
- DNUID890 - SQL User Permissions Needed
- DNUID890 - Servicing Dealer Sync ITT Security