Service Processes
Processes relating to Service Calls, technician productivity and tracking (but not Service Contracts)
- ID154 - After Hours 24x7 Alert Group with Built in Escalation Overview & Sample:
- ID14 - Repeat Part Cost > X For CustomProperty Tech used within W Days Overview & Sample:
- ID476 - UnInvoiced Service Calls > Variable W days from Open Date Overview & Sample:
- ID675 PMs Past Due or Due within XX days includes Custom Property Option Overview & Sample:
- DNUID890 - Syncing Meter Readings
- ID565 Equipment PM Due Within Var W# Days or Past Due Overview & Sample:
- ID100 - New Call Opened for Equipment with a Specified Status Overview & Sample:
- ID223 - CM Category Calls for Today Where Arrival Time was After Due Time (Ignores Reschedule Calls) Overview & Sample:
- ID840 - Service Call Assigned to Unavailable Technician Overview & Sample:
- ID547 - Call has been Created and/or Dispatched with No Bill Code Assigned Overview & Sample:
- ID171 - Active Host Equipment with Unassigned or Default as Technician Overview & Sample:
- ID108 - New COD Call Created (Alert Dispatch) COD Call Dispatched (Alert Tech) Overview & Sample:
- ID77 - Rescheduled Calls (call type) Open Longer Than W or Y Hours Overview & Sample:
- ID691 - Open Calls for Customer Type Overview & Sample:
- ID639 - Alert Anytime a Call is Cancelled Overview & Sample:
- ID304 - New Call for Equipment and Other Pending Calls Exist for Same Location Overview & Sample:
- ID155 - Call Closed for Contract Inspection / Termination Call Types Overview & Sample:
- ID385 - Call Status Changed to Scheduled Overview & Sample:
- ID375 - List Calls Today Closed by Unqualified Tech OR Callbacks Triggered from Unqualified Tech Overview & Sample:
- ID347 - CM Service Call at Zero $0 but no Contract Associated to Call Overview & Sample:
- ID362 - New On Hold Call Created for On Hold Code Variable W Overview & Sample:
- DNUID890 - Frequently Asked Questions (FAQ's)
- ID214 - Install/Pickup Call Type Category Calls Closed Overview & Sample:
- DNUID890 exception errors - Service Call Sync Exception
- ID7 - Open Calls where Techname contains VariableZ > W hours (Escalated) Overview & Sample:
- ID6 - Open Calls where Techname contains VariableZ Overview & Sample:
- ID5 - Calls with Priority W > X Min (Escalated) Overview & Sample:
- ID4 - Calls with priority W older than X Mins Overview & Sample:
- ID128 - Closed Calls for Previous Week of Bill Code or Call Type or Problem Code Overview & Sample:
- ID60 - Call w/Status OKB (Ok to invoice) > W hours Overview & Sample: